Privacy Policy
This Privacy Policy describes how DigiSnap Academy (referred to as "we," "us," or "our") collects, uses, and shares personal information of users (referred to as "you" or "your") of our website, digisnapacademy.com (the "Site") and our online photography courses and related services (the "Services"). We are committed to protecting your privacy and ensuring the security of your personal information.
Information We Collect
We collect several types of information from and about users of our Services, including:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, postal address, phone number, payment information (credit card details), and date of birth. We collect this information when you register for an account, purchase a course, subscribe to our newsletter, or contact us.
- Usage Data: This includes information about how you use our Site and Services, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We collect this information automatically through cookies and other tracking technologies.
- Course Progress Data: This includes information about your progress in our online photography courses, such as the lessons you have completed, your scores on quizzes and assignments, and your participation in forums. We collect this information to track your learning progress and provide personalized feedback.
- Communications: We retain copies of any communications you send to us (for example, when you send us an email requesting support, provide feedback, or report a problem with our Services).
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Our Services: We use your information to provide you with access to our Site and Services, to personalize your experience, to track your course progress, to provide support, and to improve the quality of our Services.
- Processing Payments: We use your payment information to process your purchases of our online photography courses.
- Communicating with You: We use your contact information to send you newsletters, promotional emails, updates about our Services, and respond to your inquiries.
- Analytics: We use your Usage Data to analyze trends, track user behavior, and gather demographic information to improve our Site and Services.
- Legal Compliance: We may use your information to comply with applicable laws and regulations, to respond to legal requests, and to protect our rights and interests.
Sharing Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in providing and improving our Services, such as payment processors, email marketing providers, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Business Partners: We may share your information with our business partners who offer products or services that may be of interest to you. We will only do this with your consent.
- Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.
We do not sell your personal information to third parties.
Cookies and Other Tracking Technologies
We use cookies and other tracking technologies to collect Usage Data and to personalize your experience on our Site. Cookies are small text files that are stored on your computer or mobile device when you visit a website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a longer period of time).
You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our Site and Services.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Using encryption to protect sensitive information transmitted online.
- Storing your information on secure servers.
- Limiting access to your information to authorized personnel.
- Regularly monitoring our systems for security vulnerabilities.
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information.
- Objection: You have the right to object to the processing of your personal information.
- Restriction: You have the right to request that we restrict the processing of your personal information.
- Portability: You have the right to receive your personal information in a portable format.
To exercise these rights, please contact us at privacy@digisnapacademy.com. We will respond to your request within a reasonable timeframe.
Children's Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@digisnapacademy.com.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our Site. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
DigiSnap Academy
Privacy Department
10 Market Street
Sydney, NSW 2000
Australia
Email: privacy@digisnapacademy.com
Phone: +61 684945310
This Privacy Policy was last updated on October 26, 2023.
Data Retention Policy
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Account Information: We retain your account information as long as your account is active. If you close your account, we will retain your information for a period of 1 year to allow you to reactivate your account and access previous course progress and purchase history. After this period, your account information will be securely deleted.
- Course Progress Data: We retain course progress data for active courses and for 6 months after course completion to provide you with access to materials for review. After this period, the data will be anonymized.
- Payment Information: Payment information is retained as long as required to fulfill financial audit requirements; such data is then securely disposed of in accordance with PCI DSS standards.
- Communications: We retain communications for 2 years from the date received, this includes support tickets, feedback and reported problems.